Refund & Cancellation Policy

We strive to ensure that all products and services offered through our website, including Kaikan Scooters, Kaikan Bikes, and related financial or EMI services, meet the highest standards of quality and customer satisfaction at competitive and affordable pricing.

Refunds and cancellations shall be considered only under specific circumstances, as outlined below:

1) Duplicate or Excess Payments

Refunds may be considered where a customer has made:

• A duplicate payment, or
• An excess EMI or payment due to reasons solely attributable to the customer.

2) Incomplete or Cancelled Transactions

Refunds may be considered where:

• A payment has been successfully completed through the payment gateway, but
• The customer subsequently decides not to proceed with the purchase, lease, booking, or service before delivery or activation of the Kaikan Scooter, Bike, or associated service.

Refunds shall be applicable only in cases where excess amounts have been collected, provided the customer has maintained a good payment record and has not exceeded a Delinquency Past Due (DPD) of 30 days at any point during the tenure.

Refund Processing & Approval

In the event a refund request is raised for duplicate/excess payments or incomplete transactions, the customer acknowledges and agrees that:

• All refunds shall be processed at the sole discretion of Kaikan EV (AKASA LEASING PRIVATE LIMITED).
• Refunds shall be governed by the terms and conditions of the respective payment gateway provider.
• Any applicable payment gateway charges, transaction fees, or taxes may be deducted from the refundable amount.

Upon receipt of a refund request, the Senior Management of Kaikan EV (AKASA LEASING PRIVATE LIMITED) shall review the request and determine whether the refund is to be approved. The decision of the Company shall be final and binding in all matters related to refunds and cancellations.

Non-Refundable Scenarios

• After delivery, registration, or activation of the Kaikan Scooter or Bike
• Normal wear and tear, misuse, or damage after delivery
• Delays or failures caused by third-party logistics, government authorities, RTO processes, or force majeure events

Processing Timeline

Kaikan EV (AKASA LEASING PRIVATE LIMITED) shall not be responsible for delays caused due to circumstances beyond its reasonable control, including but not limited to:

• National or regional holidays
• Government or regulatory delays
• Natural disasters, acts of God, labor disputes
• Internet outages, power failures, technical or cyber incidents

If a refund request is approved, customers will be contacted via email or other communication channels to provide necessary bank details, including account number and IFSC code, for refund processing.

Refund initiation may take a minimum of 48–72 working hours from the receipt of complete and accurate information. Actual credit timelines may vary depending on the customer’s bank and payment gateway policies.